Tru Travel’s business expertise delivers bottom line results through customizable, scalable solutions, minimal management layers, and a client-centric culture. Our services include:
Business without boundaries requires you to be in Montreal on Monday, Tokyo on Tuesday and home by Thursday evening for Little League. As your business blazes new trails across new markets, we’re here to ensure that your international travel isn’t going to trip you up. Through our relationship with the Travel Leaders Network / Tru Travel successfully partners globally in over 80 countries in 1,300 locations and has a global purchasing power of $25 billion. This robust purchasing power translates into strong negotiating leverage directly benefiting our clients.
CUSTOMIZABLE SERVICE MODEL
We pride our company in providing a unique blend of big agency power, and mom-and-pop customer service. Your travelers will never call into a large call-center with faceless agents and long wait times. Instead, you can customize how you would like your service configuration – whether that is through the use of our shared corporate agents, or your own personal, dedicated agents. You can even elect to create a separate VIP desk.
Negotiated hotel rates 30% below market rate; courtesy international upgrades in high-volume markets; and preferred vendor partnerships — just a couple of ways Tru Travel’s clients benefits from the $25 billion buying power of the Travel Leaders Network. A corporate travel program with Tru Travel ensures savings for our clients through negotiated air, hotel and car rental programs
ADVANCED REPORTING & TRACKING
With over 250 standardized data reports available and customized reporting easily accomplished, Tru Travel makes it a breeze to find the exact report needed. Individual or sets of reports can be configured to produce and distribute, via email, on any pre-arranged delivery daily, weekly, monthly or anytime you need them.
UNUSED TICKET MANAGEMENT
Tru Travel optimizes your airline credits by tracking and utilizing unused tickets through both full service reservations and online bookings – potentially saving your company thousands of dollars. Tru Travel’s Unused Ticket Tracking Technology updates every traveler profiles and sends notifications unused tickets are ready for use.
24/7 CUSTOMER SERVICE
Tru Travel 24/7 customer service will give you the peace of mind that you expect from your travel agency. With Tru Travel’s after hours service you will never be left stranded in a travel emergency or when on the road.
TRAVEL POLICY REVIEW, DEVELOPMENT, & COMPLIANCE
Providing recommendations on how your company can continue to reduce travel program costs has never been more critical. Your dedicated Account Executive will review, refine and enforce your company’s travel policy to ensure optimum cost savings are achieved. Don’t have a travel policy? Not a problem! Your assigned Account Executive will advise you of best practices and guide you through the process of creating your outlined travel policy.
IMPLEMENTATION & TRAINING
We believe in tailoring our business model to fit yours – and this ideology takes concrete form in our implementation. Our implementation team is pulled from all departments within the company, from operations to sales to accounting to technology. We ensure all of your goals, timelines, and expectations are not only met but exceeded. Through strong communication, clear deadlines, and comprehensive training, we make certain your company’s timeline is adhered to and your travelers, traveler arrangers and business officers are prepared for the new travel program. Though we recommend a 60 day implementation deadline, we have implemented accounts in as little as 7 days.
A FULL LISTING OF TRU TRAVEL'S CORPORATE SERVICES INCLUDE :
- Customer Service Support 24/7
- Agent Assisted & Online Domestic & International Booking Capabilities
- Account Dedicated Full Service Agents
- Modifications to Trip Changes & Cancellations
- Unused Ticket Management
- Strong Implementation Planning
- Thorough Technology Training
- Customizable Business Models
- Tru Travel Negotiated Air, Car & Hotel Programs
- Assistance in Negotiating Company Contracts/Discounts
- Cutting Edge Technology
- Lowest Available Fares through SABRE GDS
- Direct Connect Availability & Ability to book Web Fares
- Electronic Itineraries & Invoices
- Comprehensive Traveler Profiles
- Single & Multi-Tiered Approval Processes
- Compliance Control Capabilities
- Customizable Reporting Travel Tools
- Up-Front Coding for Multiple Departments
- Ad-Hoc Reporting
- Quarterly Business Reviews
- Group Travel & Meeting Management
- International Faring Expertise
- Industry News & Security Alerts
- Contingency Plans & Disaster Recovery
- Luxury/VIP Services
- Leisure Travel Services