Duty of Care

Trip notifications are processed through the TripCase platform and include notifications when travel is booked, and when travel is 24 hours from departure.

Please see the below example of a Trip Notification:

Flight notifications are processed through the TripCase platform and include such updates as on time flight, delayed flight, gate change, and flight cancellation. TripCase notifications are emailed and/or texted (depending on the traveler’s configuration). If the traveler downloads the TripCase app, these updates will come as push notifications as well.

With Tru Travel’s Data Management, the Clients can access “Where Are My Travelers”? – An online report detailing where all travelers are based on their reserved and ticketed itineraries. From the initial dashboard screen, users can manipulate, and “slice and dice” data simply, with the click of a mouse. Functions include (but are not limited to), adding columns, sorting by various items (such as Flight Number, Departure City, and Passenger Name); dril-down; and export functionality via csv or xls. Additionally, in the Report section, reports can be run for the current date, or future dates of travel. Tru Travel’s on demand duty of care reporting gives our clients peace of mind knowing that whatever situation arises, we can quickly and easily locate travelers anywhere in the world.

Please see the below screenshot for a sample of the sample “Where Are My Travelers?” dashboard: